Unacceptable Behaviour Policy Statement



Bickenhall Mansions Management Limited is committed to providing a fair, consistent and accessible service for all leaseholders. However, the directors must also provide a safe working environment for their staff and ensure work is undertaken in an efficient and effective manner. We believe that leaseholders have the right to be heard, understood and respected. However, we also consider that our staff, whether employed directly or under contract with us have the same rights.

We aim to provide a service that is accessible to everyone entitled to it. However, the directors of Bickenhall Mansions Management Limited reserve the right, where they consider certain actions by individuals to be unacceptable, whether they are leaseholders or not, to take whatever action is necessary to prevent harm. All our members of staff have the right not to be subjected to aggressive, offensive or abusive actions, language or behaviour, regardless of the circumstances.

We recognise that under certain circumstances, it may be difficult for people to express themselves or communicate clearly. The directors will always consider reasonable adjustments for the individual if we are asked to do so, but we reserve the right to manage contact in these situations if necessary.

Our members of staff are accountable for their actions and are required to log all instances of unacceptable behaviour, noting the reason(s). Any instances recorded will be brought to the board of directors at their next meeting.

In implementing this Policy Statement, we are also mindful of the commitments we make in meeting the requirements of the Equality Act 2010, and our responsibilities under the Data Protection Act 1998.

October 2015