I want to….

• General enquiry
• Contact the Building Manager (site-based)
• Report a fault/repair (communal matters only, not repairs inside your property)

Who to contact

Building Manager
(BMML site-based)

How to contact

Email: info@bickenhallmansions.co.uk
Phone: 020 7935 3227
In person: Management office (Open 09:00 to 17:00 Monday to Friday not inc. Bank Holidays).

• Out-of-hours emergency

Site-based Security

Phone: 020 7935 6575

• Security, parcels, key holding, access to vaults

Site-based Security

Email: security@bickenhallmansions.co.uk
Phone: 020 7935 6575
In person: Security desk

• Update my personal details

Encore

Website: www.encoreestates.co.uk/help

• Contact the Estate Manager (Encore London)

Encore

Email: info@encoreestates.co.uk
Phone: 020 7426 4970 (option 1

• A query about your service charge account or payment

Encore Accounts

Email: service.charge@encoreestates.co.uk
Phone: 020 7426 4970 (option 2

• Request a consent (eg. Licence to Alter, Application to Sublet or Licence to Assign)

Building Manager (BMML site-based)

Email: info@bickenhallmansions.co.uk
Phone: 020 7935 3227
In person: Management office (Open 09:00 to 17:00 Monday to Friday not inc. Bank Holidays)